Imagine as a solo traveller you’ve just landed at Goa’s Mopa Airport, only to discover your baggage hasn’t arrived. Suddenly a gripping chill descends upon you.
Scary, right? Scenarios such as these that often lead to panic aren’t rare while traveling. But if you are headed to Goa, you will find a reliable travel buddy in Goa Tourism's helpline 1364. This trusted source offers tourist information and support, helping you navigate any overwhelming situations with ease.
“Made operational since February 3, 2023, the State Level Multilingual Call Centre helpline’s main objective has been to provide assistance to tourists headed to or planning to visit Goa. It’s a single channel disseminating information related to tourism activities and even facilitates tourists to register any grievance faced or complaints,” informed an official from the Goa Tourism Department.
HOW CAN I HELP YOU?
Whether you are interested in some upcoming cultural, social and religious events or looking to explore Goa’s spice plantations, wildlife sanctuaries, lakes, waterfalls, heritage sites and forts, this helpline number has got you covered.
Apart from providing invaluable insights to those seeking information about thrilling adventures like bungee-jumping, e-bike tours, hot air ballooning, scuba diving and nautical tours, it also assists you with details related to regional celebrations like Bonderam, Chikal Kalo, Divzam, Carnival, Sao Joao, Shigmo or Chorotsav, saving you valuable browsing time.
Additionally, if you’re on a hunt to find some delicious Goan delights, it also guides you to find some yum thalis and local drinks.
For practical needs, the helpline assists with hotel bookings, local transport options, and recommendations right from cruises and casinos to night clubs and flea markets, ensuring you have an enjoyable experience during your stay in Goa.
I HAVE A COMPLAINT
The helpline is not just for seeking information. Tourists can also dial this number to register complaints. Some distress issues considered include overcharging by hotels, rent-a-bike and taxi services, shacks, parking fees etc. and fire and medical emergencies, drunk driving, harassment and missing persons cases.
Besides, if you are relaxing on the beach and notice anyone littering, cooking, drinking, parking their vehicles wrongly or experience head-throbbing noise pollution, you can file a complaint about that too.
Based on the nature of the registered complaint, the call centre operator will connect to the respective authorities (Police Department - 100, Directorate of Health Services - 108, Directorate of Fire and Emergency - 101) for an immediate resolution and even follow-up.
IS IT SO SIMPLE?
Yes, it is. Simply dial 1364 and after a recorded "Welcome to Goa Tourism helpline", the tune of "Oh Goa amchem" will play until you are connected with a customer service representative all ready to help.
Remember, the State Level Multilingual Tourism Information System is available in three languages: English, Hindi and Marathi.
After your request for any tourism related information, right from rent-a-bike services around town to hotel bookings and adventure sports or filing that complaint, the call centre operator will deliver the information. This will ensure you can go ahead and focus on enjoying your trip, rather stressing about the essentials of your vacation.
So, with 1364 by your side, relax and immerse yourself in the vibrant experiences Goa has to offer. Happy travelling!